Configuration hell

Buying a contract management system (or CLM) is like buying a computer in the 1970s that you have to program yourself.

Entire teams spend miserable months or even years setting them up. During that whole time, you’re getting no value from the thing you’re paying for. You were sold on the benefits of configurability without fully realising what an insane workload it creates.

It’s not just a database you’re configuring, but workflows. Complex workflows for the rest of the business, not just your own team. That requires you to project manage all sorts of stakeholders who aren’t going to make your life easy; you’re disrupting their existing processes!

When those new processes inevitably encounter problems, you’re going to get all the blame.