It's the product's fault

Is there anything more desk-smashingly frustrating than a product that doesn’t work?

Not just when it doesn’t work, but when it doesn’t behave as expected.

You, the customer, are rarely to blame.

Whomever made the product is responsible not just for whether it works, but for the full spectrum of feelings it induces in you.

If you only record an emotionally sanitised list of bugs, you’re missing the most important part.

If you release a product that makes people feel bad, it’s on you to accept responsibility for those bad feelings when they’re thrown back at you.