parcelLab, a leader in post-purchase experience software, was previously using a complicated and user-unfriendly Contract Lifecycle Management (CLM) tool. Jessica and her team struggled with a fundamentally flawed system that failed to capture data correctly, forcing them to spend days manually searching contracts and leaving key business risks un-tracked.
Here's where Nomio helped:
“How can Nomio sound so great and so simple? But it really, truly was”
“When I joined parcelLab, we already had an existing end-to-end CLM tool. The problem that we ran into with that is that the tool was really not user-friendly. And all in all, even the basic functionality of having a repository was so fundamentally flawed because the data wasn't being captured correctly.”
”There was all this noise around what everybody else was promising.”
”The great thing about Nomio is that the use case for us was as clear as day, but we were very sceptical after having bad experiences with other tools. You can't understand how something as simple as this can work so well.”
“There is no one else on the market that offers that level of customisation with a repository”
“Before, there was no real ability for me to search unless I literally went into a contract and Control + F searched manually, scrolled relentlessly, trying to find all of the provisions wherever weird and wonderful places they were located in each contract. I no longer have to do that. What used to take me days, I can do in less than half an hour with Nomio.”
”When you speak to Nomio, you understand what they are giving you, which is a source of truth for all your contracts. But not only that, something that captures the actual paperwork itself, captures the data points, captures the renewals, captures anything that you consider business crucial.”
”There is no one else on the market that offers that level of customisation with a repository, with the relationship you will have with Nomio. It isn't just one in a hundred tools that you have in your business that sits in your tech stack, gets implemented and then never spoken of again.”
“Custom data fields is where the proof of value of Nomio has really kicked in for us”
“We really wanted to not only capture the standardised data fields, which are fantastic. We have several custom data fields that Nomio was able to add on to our package to enable us to capture data that goes a step further than just those initial terms, renewal terms, etc.”
”So, for example, where we had higher liability caps that are non-standard, we've got notification triggers. Or if there's a data breach, which customers have non-standard notification requirements. We can now capture things that were actually a risk to the business.”
”Before Nomio, we had no way of capturing that information. Nomio has completely changed that. Totally, totally changed that.”
“Do you really need an end-to-end CLM?”
CLMs over-promise and under-deliver
”These other tools convince you that they have a repository function. Don't be oversold by that. You can fall into a trap of being over-promised and under-delivered on, and I speak from experience on that.”
Nomio is focused…
”Nomio is so reliable and user-friendly, which I think we all take for granted in the world where there is all this noise about all the things these other tools can do. You just need what you are paying for to do a good job, and Nomio does that.”
…And invaluable
”For the cost of having Nomio established in the way that we have, it is invaluable and priceless.”
“Trust is now really well established, as is the relationship, as is the blueprint”
“Nomio promised to provide support during the implementation. When I say support, I'm talking real hand-holding. I've been surprised every day about the amount of interaction that we've had.”
”A worry when you are reviewing tools, especially on the legal side, is that things can feel as though they're going to take a lot of heavy lifting. Nomio takes that pressure off of you.”
”We now have a place where our data is not only stored, but captured in a really easy, digestible summary that I haven't had to create. Nomio has done that work by creating a summary of all those custom data points that I can now easily pull up whenever I need to.”
“Anything that goes into Nomio I know I can trust”
“With Nomio, there’s a person on the other end who understands the business, understands the blueprint, and understands your custom data fields.”
”When that contract is signed and goes into Nomio, all of that data is captured without you having to have a second thought.”
“That stress of not knowing whether something is reliable or going to be captured is taken off my plate. Manual reviews and checks aren't there anymore. And as a very small legal team, that is crucial.”
“The ongoing support is by far one of the best that I've ever experienced—the responsiveness is outrageous”
“Nomio is an ongoing relationship where they want to refine the tool for your business and continue building on that to enable a longer-term relationship. They constantly want your feedback and constantly want to understand how your business works to ensure the tool can facilitate what you need it to do.”
”I've never seen any tool in the business have this level of care. Every single time I mention something or give feedback, there is always a full message that comes back to me.”
”I always feel as though the team is on hand, as if they are part of my team itself and understand my contracts as well as I do.”
