Celebrus is used for improving relationships between brands and their end customers. So we have airlines, we have retailers, we have banks and financial institutions. I think we have over 600, 650 contracts, and it could be tedious if we wanted to kind of get to a certain contract but then a certain clause. When we found out about Nomio, we realised that we could centralise our contracts. There was a little bit of: ‘Can you really do that?’

We had a sample, I think, initially of around 30 contracts that we did as a pilot, to be able to see how quickly Nomio, the company, was able to process all of that. The data is just accurate. We can can go through our contracts any given time, anywhere in the world. Within seconds, locate the clause we’re looking for, and find the answer that is being asked of us. You know, the product does what it’s supposed to do, and, in fact, it’s probably exceeded our expectations as we’ve applied it.

We’ve had a growing number of our employees wanting to be users of Nomio. It’s kind of smoothly, seamlessly fitted into how we do things. When we’ve won a contract, that contract gets loaded up into Nomio, and then we use that, effectively, to then validate the numbers in HubSpot before we then close out that deal. Nomio then becomes, effectively, the golden record, if you like. For us, as a public company reporting to investors every six months, what’s been really of overriding value is having trust and faith in the numbers that we’re putting out in terms of ARR.

You know, you see what happens when a public company goes and restates its numbers for whatever reason, it’s, you know, often very damaging to the company’s share price. So there’s a lot of sort of comfort. The timelines that you’re getting out of Nomio are just brilliant. They give you notifications to say: ‘Hey, heads up, your contracts are due for renewal.’ Or: ‘You’ve got contracts expiring next month.’

That would probably take us a few weeks, maybe, to kind of go through all these contracts full time to break down all these end dates. And then I think the team, as well, they’re very sort of friendly, supportive, passionate. You know, over the two and a half years that we’ve been working together, there’s always a concern that as a company grows, that you’re going to get less attention, or the service level is going to erode.

We haven’t found that with Nomio, it’s been great from day one. If you want something done, they can actually configure the platform to give you what you want. We had a number of customers on different SLAs. The document we wanted created was a list of all of our customers, all of the SLAs, all of the expectations on our part that we need to deliver upon. So Nomio set us up with, I think it was, 11 custom data points.

To be able to capture all that information in literally seconds. That’s something that could have taken us a month to do. We’re able to go back to the business and kind of give them an update every month. And that was important, not only for us to be able to give to our support team so they’re able to then monitor that they’re meeting each individual customer’s requirements, but it was also a prelude to then starting the process to harmonising SLAs across all of our customer base.

We’ve also then uploaded supplier contracts, we’ve also uploaded employee contracts. In terms of our risks of perhaps having penalties where there was sort of employee changes, in terms of having breaches of SLAs, we’re avoiding costs and penalties all across the board. There’s a lot of sort of comfort that, as CFO, I get around the risk side, around the investor communication side, and also around the operational side that we’re building a business which is scalable, which means we operate efficiently, and we don’t have the growing pains, or we mitigate the growing pains, as far as we can.

Difficult to quantify, but it’s worth more than we pay every year to Nomio, I’ve no doubt about that. I’m not lying when I say it’s a lifesaver. You really just need to try it to actually believe it.